Returns & Refund Policy

Returns Window

Items may be returned within 7 days of delivery.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition
• All manuals, parts, packaging, and accessories must be included
• Proof of purchase is required

Please note:

• Items that have been assembled or used may be subject to a restocking or handling fee
• Custom or special-order items are non-refundable

Shipping & Collection

• If your order was delivered via courier, return shipping is the customer's responsibility, unless the item is defective or damaged on arrival
• If the product is confirmed to be damaged or faulty, GymFreaks will arrange or cover return logistics where applicable
• If collection requires a dedicated vehicle or team, an additional collection fee may apply

Refunds

• Refunds are processed after the returned item has been received and inspected
• Approved refunds are processed at the end of the calendar month
• Refunds will be issued to the original payment method
• Original delivery and shipping fees are non-refundable

Exchanges

We do not process direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order.

Warranty Policy

All GymFreaks products include a minimum 12-month manufacturer's warranty (unless otherwise stated on the product page).

What's Covered

• Manufacturing defects on parts within the warranty period

What's Not Covered

• Labour costs beyond the first 3 months
• Damage caused by misuse, neglect, improper assembly, or tampering
• Normal wear and tear

Warranty Claims Process

• Products may need to be returned for inspection at an approved location
• Alternatively, an on-site inspection can be arranged at an additional call-out fee (based on location)
• Customers are responsible for maintaining and servicing equipment to keep warranties valid

Proof of purchase is required for all warranty claims.