Privacy Policy

Information We Collect

Information You Provide

• Contact details — name, email address, phone number
• Shipping information — delivery address, city, province, postal code
• Payment information — processed securely through our payment provider (we do not store card details)
• Communications — messages you send via our contact form or email
• Account details — if you subscribe to our newsletter

Information Collected Automatically

• Browser type and version
• Device type and operating system
• IP address and approximate location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your order status, delivery, and support queries
• Send promotional emails and updates (only if you have opted in)
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorised activity
• Comply with legal obligations

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only when necessary:

• Payment processors — to securely handle transactions
• Courier and logistics partners — to deliver your orders
• Analytics providers — to help us understand website usage (data is anonymised where possible)
• Legal authorities — if required by law or to protect our rights

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your cart contents during your session
• Keep you logged in (admin users)
• Understand how visitors interact with our site

You can disable cookies in your browser settings, but some features of the website may not function properly without them.

Data Security

We take reasonable measures to protect your personal information, including:

• Secure, encrypted connections (HTTPS) across our entire website
• Payment processing handled by PCI-compliant providers — we never store your card details
• Restricted access to personal data (only authorised personnel)
• Regular security reviews of our systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly remove it.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Process and manage orders, returns, and warranty claims
• Comply with legal, accounting, or reporting requirements

When your data is no longer needed, it will be securely deleted or anonymised.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we update or correct inaccurate information
• Deletion — request that we delete your personal data (subject to legal obligations)
• Objection — object to the processing of your data for direct marketing
• Withdraw consent — unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.